Job Purpose
Working within EMCOR UK who are now part of OCS UK & I group. Responsible for first‑line service, reactive maintenance, and small works modifications for internal and external clients. Strong knowledge of CCTV, access control, security systems, automatic fire systems, fire extinguishing, and fire aspiration alarm systems required.
Responsibilities
* Carry out and supervise planned preventative maintenance activities
* Upgrades and system repairs
* Modifications in line with contract requirements
* Supervision of engineers/specialist subcontractors
* Regular communication with the client on Key Point Indicators, and service level agreements
* Assist with annual business plan, objectives and operational targets. Regularly review actual performance figures and implement actions to ensure financial targets are met.
* Agree, regularly and undertake an annual performance appraisal, setting out and reviewing objectives for each operative under direct control.
* Identify, initiate and effectively resolve any service delivery and key performance indicators issues for each contract under supervision.
* Ensure policies, procedures and standards are adhered to in order to maintain the integrity of the contract portfolio, with on‑going operational activities implemented as directed by the Service Centre Manager.
* Meet regularly with customers to sustain the value and quality of EMCOR’s existing contractual business, responding effectively to contractual and commercial problems arising from contracts.
* Assist the Service Centre Manager in developing a clear plan for expanding and enhancing the value of EMCOR’s business within the existing contracts.
* Supervise sub‑contractors and procure materials within the bounds of the existing EMCOR preferred supplier’s framework.
* Ensure accurate and timely invoicing of all contracts related works.
* Produce monthly reports as dictated by the Service Centre Manager to include reactive and planned works.
* Produce and upkeep all the specified contract documentation.
* Manage the work in progress effectively; no single work order should remain open longer than 90 days.
* Supervise all health, safety, security, environmental and technical compliance issues that affect our customers and employees.
* Participate in the on‑call arrangement and ensure the call‑out roster is in place and fully covered at all times.
* Assist the Service Centre Manager with the welfare of all staff, including identification of training requirements.
* Ensure the company IMS system and EMCOR.net is used by all staff.
* Be prepared to carry out reasonable requests or instructions issued by the Contracts Manager in order to assist in the effective administration and management of the portfolio.
Qualifications
* Must have Fire and Security knowledge/experience.
* Extensive operational supervisory experience.
* Technical expertise and qualification in a building services related engineering discipline.
* Smart, presentable appearance and a good team player.
* Knowledge of key operational procedures (planned maintenance systems, quality and health and safety, JDE and JDE Financial reporting).
* IT literacy (Word, Excel and project management tools).
* Working supervisor role (approx. 70% hands‑on, 30% administration), with progression toward a non‑working supervisory position as the division develops.
* Be self‑motivated, flexible in approach to all duties and able to work on own initiative.
* Good sound knowledge and understanding of commercial and contractual issues.
* Experience with large commercial clients and multiple manufacturers is beneficial.
* Valid full driving licence.
Employment Information
OS London and International Services (OCS) operates under the European Union [add EEO statement if required].
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