Overview
Employee Relations Specialist / Human Resources Advisor - Hybrid
Location: Hybrid - 2 days a week onsite in our Luton Customer Fulfillment Centre, LU4 9TT.
Employment type: Permanent, Full Time, 40 hours per week.
Are you an innovative, ‘outside-the-box’ thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive ER Advisor to join our dynamic People Team – someone ready to take full ownership of all ER casework for our Head Office population.
This isn’t a back-seat, supportive role. You'll be the go-to expert for ER matters in our Head Office – leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), but also spotting trends in data, identifying root causes, and collaborating with the wider People team to improve the colleague experience and drive long-term, people-first solutions.
Our Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team, supporting ~400 managers across the business, taking ownership of ER cases, including high-level disciplinaries, appeals, grievances, short-term and long-term sickness, data reporting and more.
Responsibilities
* Own ER casework for Head Office; manage disputes, disciplinaries, grievances, investigations, and appeals from start to finish.
* Analyze ER data to identify trends, root causes, and opportunities for improvement.
* Collaborate with the People team to implement people-first solutions and improve the employee experience.
* Provide expert advice to managers on ER best practices and UK employment law.
* Maintain accurate case records and documentation; participate in meetings and take notes as required.
Qualifications
* Previous ER experience in a fast-paced, high-volume environment.
* Up-to-date knowledge of UK employment law.
* Strong organisational skills with the ability to prioritise and manage multiple cases.
* Experience in data reporting and trend analysis related to ER activities.
* Strong communication and stakeholder management skills.
What we offer you
* Flexible Work: 30 days of 'work from anywhere' policy.
* Private medical cover and well-being benefits.
* Family-friendly policies including maternity, adoption, shared parental leave and paternity leave.
* Pension plan with employer contributions.
* Generous leave allowances and optional extra leave purchase.
* Cycle to Work Scheme and train ticket assistance.
* Share schemes and staff discounts on Ocado and partner retailers.
* Income protection and life assurance.
Your Next Steps
Our Talent Acquisition team will review your application. If successful, we will contact you to schedule an informal conversation.
Equal Opportunities
Ocado Group is an equal opportunities employer and we are committed to fairness and equality in recruitment regardless of sex, sexual orientation, race, religion or belief, age, disability or union membership status.
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