Performance Analyst
Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy and user needs.
Role Summary
Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy and user needs.
Key Responsibilities
* Design, implement, and continuously optimise performance measurement frameworks to drive service improvement
* Iterate and enhance performance frameworks based on evolving business needs and user insights
* Conduct in-depth performance analysis to generate clear, actionable insights and recommendations
* Collaborate across all service phases, including Discovery, Alpha, Beta (private and public), and Live
* Lead performance measurement and reporting for service assessments, ensuring readiness and compliance
* Ensure alignment with Government Digital Service (GDS) standards and best practices
* Leverage analytics tools such as Google Analytics, Microsoft Power BI, SQL, or equivalent to extract and interpret data
* Analyse large, complex datasets to identify trends, risks, and opportunities for improvement
* Design and develop intuitive dashboards to communicate performance metrics effectively
* Partner with stakeholders to define, refine, and track key performance indicators (KPIs)
* Work closely with multidisciplinary teams, including service design and policy, to inform decision-making and improve outcomes
Skills And Experience
* Proven experience working within Government Digital Service (GDS) frameworks and standards
* Strong analytical capabilities, with the ability to interpret complex data and translate findings into actionable insights
* Proficient in a range of performance and analytics tools (e.g. Google Analytics, Microsoft Power BI, SQL or equivalents)
* Solid experience working in Agile environments, applying iterative and user‑centred delivery approaches
Qualifications & Clearances
* A degree or equivalent qualification related to the area you work in – desirable
* Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
Triad’s Commitment to You
* Continuous Training & Development: Access to top‑rated Udemy Business courses.
* Work Environment: Collaborative, creative, and free from discrimination.
Benefits
* 25 days of annual leave, plus bank holidays.
* Matched pension contributions (5%).
* Private healthcare with Bupa.
* Gym membership support or Lakeshore Fitness access.
* Perkbox membership.
* Cycle‑to‑work scheme.
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition as a Disability Confident Leader.
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