Job Description
Cleaning Operations Manager
Are you an experienced Cleaning Operations Manager who thrives on delivering exceptional service and leading high-performing teams?
An established and growing cleaning and support services provider is looking for a motivated Operations Manager to join its leadership team. This is an exciting opportunity for someone who enjoys driving operational excellence, supporting teams, and ensuring customers receive consistently high service standards.
Reporting to the Operations Director, you will take responsibility for service delivery across a portfolio of contracts while leading and developing a team of five Area Managers.
This role offers the chance to play a key part in a business with a strong reputation and ambitious growth plans.
Key Responsibilities
* Oversee operational delivery across multiple client sites
* Lead, mentor, and develop a team of Area Managers
* Ensure consistently high service standards and client satisfaction
* Monitor performance and implement improvements where needed
* Build strong client relationships and respond proactively to service needs
* Support business growth through strong operational leadership
* Maintain high levels of compliance, quality, and efficiency across contracts
About You
This role would suit a self-motivated and flexible Operations Manager who enjoys leading teams and delivering excellent customer outcomes.
You will likely have:
* Proven experience in cleaning or facilities management operations
* Strong leadership and team development skills
* Excellent organisational and problem-solving abilities
* A customer-focused mindset
* The ability to manage multiple sites and priorities
* A proactive approach with strong communication skills
Candidates should ideally be based within the Home Counties and able to commute to an office location in the Bedford area.