We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
Design, develop, and implement machine learning pipelines and GenAI-powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast.
As a professional, be a source of expertise and knowledge for junior team members. Solve complex problems within your area, coordinating with others outside of it if needed. Lead on projects or parts of projects.
What You’ll Do
* Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users
* Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data
* Optimise relevance, latency, and response quality for interactive UI components
* Evaluate and improve models using real-world feedback, analytics and experimentation
* Collaborate closely with frontend, product, and UX teams to embed AI components into user-facing applications
* Contribute to system architecture, model selection, and deployment strategies
* Provide technical guidance and mentorship to junior members of the engineering team
* Participate in Scrum / agile process
* Participate in on-call support with the rest of the team
What You’ll Bring
* Extensive experience with traditional ML systems and GenAI (LLMs, agent frameworks), including proven delivery of GenAI powered search or chatbot solutions in production
* Working experience and in-depth understanding of:
* Large Language Models (LLMs)
* Vector databases and semantic search
* Retrieval-Augmented Generation (RAG)
* Extensive programming expertise, primarily in Python, delivering ML and GenAI solutions with a language-agnostic mindset
* Familiar with cloud services (e.g. AWS Lambda best practices)
* Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast paced environments
The Rewards
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & How You’ll Work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your Office Space
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
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