Job Description
Aftersales Engineer
* Location: St Helens (Plus National Travel)
* Job Type: Full-time
* Salary: £33,000-£37,000
Join a growing team as an Aftersales Engineer, where you will be the first-line responder for customer support needs and an integral part of our production activities. This role is perfect for engineers who thrive on problem-solving, working independently, and providing exceptional customer support across the UK.
Day-to-day of the role:
Aftersales (Primary Responsibility)
* Act as one of the on-call responders for incoming aftersales requests during scheduled working hours.
* Carry out reactive maintenance, repairs, and fault investigations on switchgear and associated systems.
* Perform mid-level service tasks including routine maintenance, component replacement, relay testing, VT/CT functional checks, and mechanical adjustments.
* Conduct site assessments and produce clear service reports, RAMS (where required), and documentation.
* Provide technical guidance and professional customer-facing communication.
* Uphold all relevant safety procedures, risk controls, and company standards.
Travel Requirements
* Willingness to work away within the UK Monday–Friday, with durations varying from 1 day up to a full week, depending on scope and location.
Production Support (When Not on Aftersales Duties)
* Support hands-on manufacturing and assembly activities including electrical and mechanical installation work, internal wiring, and cabinet layout work.
* Assist with PDI inspections and functional testing.
* Engage in general workshop duties supporting daily production operations.
Required Skills & Qualifications
Essential:
* Strong electrical and mechanical aptitude.
* Excellent communication, problem-solving, and customer service skills.
* Ability to work independently and as part of a team.
* Confident interpreting electrical/wiring drawings.
* IT-competent (Outlook, Word, Excel).
Desirable:
* Understanding of MV switchgear, auxiliary transformers, VTs/CTs, and protection/control panels.
* Relay testing experience.
Qualifications:
* NVQ / City & Guilds Level 2 or 3 in Electrical Installation, Electrotechnical Services, or similar.
* 18th Edition Wiring Regulations is a plus.
* Relevant service engineering or switchgear experience.
Benefits
* Early finishes on Fridays.
* Opportunities for professional development and training.
* A supportive and collaborative work environment.
* 24 days holiday plus 8 UK bank holidays.
* Employee Assistance Programme.
* Wellbeing Committee.
* Free parking.
* Pension Scheme (6% employer contribution).
* Bereavement Leave.
* Enhanced paternity/maternity pay.
* Up to 10% Monthly bonus.
To apply for the Aftersales Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.