Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier. Mission description Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. Job Summary The purpose of this role is to guarantee the compliance of products and services delivered to customers by implementing customer and Safran requirements within the program. Act as a quality interface and represent the Quality department by building and maintaining relationships of trust with customers. Listen to customers' concerns about quality and translate them into requirements, negotiate as effectively as possible with the customer and implement them operationally within the program. Understand the implicit and explicit quality requirements of other stakeholders, negotiate them as effectively as possible and integrate them operationally within the program. Guarantee quality performance within the program. Member of the Programme Quality team, communicates with and presents information to all levels and cross functions in SGB. Contributes towards customer liaison for in-development programme and new programme introduction quality topics As required to support in-development programmes (UK / International) Implement quality actions to ensure that customer and Safran requirements are properly integrated into the program: - Analyse customer requirements, establish and maintain quality deliverables by cascading them internally and to the supply chain through the program quality plan. - Ensure due application of the PROMPT reference system and the Program Management process by applying best practices. - Report to customers on compliance with their quality requirements. - Guarantee quality performance within the program: - Prepare reports and coordinate the associated improvement plan. - Implement a quality risk management plan for the program. - Support the operational teams in the attainment of program QCD (quality, cost, delivery) performance targets. - Promote the EN 9145 (APQP/PPAP) standard. -Manage quality events exported from the program. Build and maintain relationships of trust with customers concerning quality. HNC/HND or equivalent in an Engineering / Manufacturing related discipline. D/PFMEA & Control Plans; experience and full detail understanding and execution APQP / PPAP Risk Analysis Programme Management Gate Process Understanding & exposure (Essential) EASA Part 21J/G (Desirable) AS9100 Awareness (Desirable) Demonstrated experience supporting Quality Assurance / APQP / DFM / D/PFMEA activities across multi-disciplinary programmes (Essential) Knowledge of management of HSE risks (Essential) Flight safety risk management (Essential) Excellent Problem Solving Skills (8D, Six-Sigma etc.) (Essential) Competent communicator with an ability to establish trusted working relationships across all departments and with Customers (Essential) Proven track record on supporting teams / projects to deliver milestones (Essential) Develop quality assurance and lead continuous improvement efforts Analyze quality performance and help build standards of quality (Essential) Investigate, troubleshoot, audit and advise on poor quality (Essential) Promote the company's quality culture (Essential) Proficiency in the applicable standards, regulations and customer requirements (EXTERNAL) Desirable Manage product/documentation configuration (Desirable) Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment.