IT Manager
Location: Hemel Hempstead (Hybrid) - On-site parking available
Salary: £60,000 - £68,000 (dependent on experience)
Key Responsibilities
* Oversee the organisation's IT services, including management of third‑party suppliers and associated budgets.
* Ensure SLAs and service standards are established, monitored, and consistently met.
* Act as the primary escalation point for 2nd line support technicians.
* Maintain adherence to GDPR and data security frameworks.
* Take a proactive, hands‑on approach to resolving complex technical issues as they arise.
Experience & Skills Required
* Proven experience in administering hardware and software systems.
* Strong knowledge of cloud technologies, particularly Microsoft 365.
* Effective supplier management skills and the ability to collaborate with third‑party providers to drive successful outcomes.
* Recent and demonstrable experience in hands‑on, practical IT problem-solving.
* Solid understanding of Microsoft technologies (identity management, user profiles, Windows Server).
* Extensive experience supporting Windows desktops, the Microsoft Office Suite, and smartphones.
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