Job Purpose & Scope
* Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing.
* Process sales orders and liaise with the Planning Team to optimise the offering to the customer.
* Work closely with all departments across the Site to enhance the customer experience.
* Support our regional Sales Team to manage their customer relationships.
* Liaise with the Quality Team to help resolve customer complaints in a timely and efficient manner.
Key Accountabilities
* Processing sales orders to ensure they are accurately entered into the ERP system within the agreed timescales.
* Follow up the order entry with an order confirmation, monitor the progress of orders and proactively communicate any updates to the plan.
* Actively manage customer communications through the Customer Relationship Management (CRM) system, responding to customer enquiries within agreed timescales.
* Ensure the customer communication is clear, precise and professional.
* Administrator customer complaints, supporting with the initial containment and longer-term resolution.
* Develop strong and sustainably professional relationships with customers, the Site and wider business.
Position Requirements
* > 2 years’ experience within Customer Service, preferably with a manufacturing background.
* Excellent communication and analytical skills.
* Professional, can-do attitude to delivering customer service.
* Strong team player, with ability to work independently.
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