A technology solutions provider in Northern Ireland is seeking a Service Desk Lead to manage IT helpdesk operations and lead service teams. The role includes responsibilities such as ensuring SLA compliance, mentoring team members, and troubleshooting complex IT issues. Ideal candidates should have a degree in IT along with over three years of experience in leading IT service teams, and a strong knowledge of Windows and relevant technologies. This position plays a critical role in maintaining the quality of IT support within the organization. #J-18808-Ljbffr