Espire Infolabs is hiring for Senior Account Manager role for London, UK location,
Job Role:Senior Account Manager Software & Services (EMEA/Europe Focus)
Location:London, UK
Experience:1012+ years
Industry:IT Services / Software Solutions
Job Summary:
We are seeking a seasonedSenior Account Managerwith extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record inmanaging key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.
The role requires deep expertise inCustomer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutionsacross multiple technology platforms, with a focus on theRetail, Supply Chain, and Logistics domains.
Key Responsibilities:
* Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
* Build and maintain strong, long-term relationships with C-level and senior stakeholders.
* Understand client business needs and align company solutions to drive value and outcomes.
* Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
* Identify opportunities toexpand within existing accountsthrough upselling, cross-selling, and solution adoption.
* Monitor account health, track KPIs, and prepare regular reports on account performance.
* Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
* Represent the company at industry events, client meetings, and strategic workshops.
Key Skills & Competencies:
* 1012 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
* Strong experience managing key accounts, with proven ability to retain and grow client relationships.
* Deep knowledge ofCustomer Experience Management, Platform Engineering, Data & Integration solutions.
* Experience inRetail, Supply Chain, and Logisticsdomains is highly desirable.
* Excellent negotiation, presentation, and communication skills.
* Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
* Customer-focused mindset with strong business acumen.
Education:
* Bachelors degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.
Why Join Us:
* Opportunity to work with global clients and cutting-edge technology solutions.
* Collaborative and high-performance work culture.
* Competitive compensation and benefits aligned with experience and performance.
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