We are a leading UK-based organisation supporting ambitious growth and investment companies. Trusted by both public and private businesses across a wide range of industries, we provide expert services in equity capital markets, mergers & acquisitions, debt advisory, and growth capital.
Role Overview
The Service Desk Engineer will be responsible for delivering first-line technical support to users across the organisation. This role plays a vital part in maintaining high service standards and ensuring swift, effective resolution of IT issues.
Key Responsibilities
* Provide first-line support via email and telephone, resolving IT queries promptly and professionally
* Diagnose and troubleshoot desktop and laptop issues (Windows 11, Dell, Microsoft Surface Pro)
* Onboard and support new starters, including IT hardware and software setup and running inductions
* Administer and support Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint, etc.) and Exchange Online
* Manage and support mobile devices (Apple iOS and Android) via Intune MDM platform
* Provide basic networking support (TCP/IP topologies)
* Collaborate with colleagues to ensure seamless IT operations and excellent customer service
Values
We are committed to:
* Smart Thinking
* providing intelligent, effective solutions
* Collaboration
* fostering a supportive and team-oriented culture
* Dynamism
* driving progress with energy and innovation
Compliance & Conduct
* Uphold the highest ethical standards, maintaining strict confidentiality
* Adhere to regulatory and organisational compliance frameworks
* Identify and report risks, control weaknesses, or suspicious activity
* Commit to continuous professional development to maintain and enhance technical competence
Skills, Experience, and Competencies
Essential:
* Strong communication and customer service skills
* Ability to perform under pressure with excellent problem-solving abilities
* Self-motivation, organisation, and proactive learning mindset
Technical Expertise:
* Windows 11 and Windows Server environments
* Microsoft 365 (Exchange Online, Office suite)
* Microsoft Azure (including Azure Virtual Desktop)
* Networking fundamentals (TCP/IP)
* Endpoint protection technologies
* Virtualisation (Hyper-V)
* Telephone system technologies
* Knowledge of HTML/CSS
* Routers, firewalls
* Microsoft SQL
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates