The Role
Join as a UX / Service Designer at the heart of a product trio owning the end-to-end customer experience of a regulated payments platform.
You’ll design critical journeys that drive enrolment conversion, trust, and regulatory outcomes — measured through real performance metrics.
Key Responsibilities
1. Enrolment & Onboarding: Design and optimise the full journey with a focus on conversion
2. Payment UX: Own the one-tap VRP confirmation flow and customer-facing payment experiences
3. Notifications: Design compliant, user-friendly communication journeys (reminders, updates, consent renewal)
4. Discovery & Research: Lead dual-track discovery, validate designs with real users (incl. vulnerable customers), and shape delivery-ready stories
What We’re Looking For
5. Proven UX experience in regulated sectors
6. Strong Figma skills with production-ready specs
7. experience designing transactional/payment journeys with measurable impact
8. Knowledge of accessibility, inclusive design, and vulnerable users
9. Understanding of FCA Consumer Duty and/or Open Banking flows
10. Comfortable in agile product teams and stakeholder-facing environments
Job Title: UX Designer
Location: London, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.