Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
Y ou’ll also have access to some great benefits including:
* Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
* Free parking
* Subsidised public transport
* Huge range of company discounts
* 2 volunteering days per year
* Free VirtualGP service, available 24 hours a day, 7 days a week
* Care Concierge service
The role
In this role, you’ll be responsible for reviewing, auditing, approving and processing Airport Pass applications in line with the requirements of the UK National Aviation Security Programme, ensuring full compliance with all regulatory and security standards. You’ll also review, audit and approve MAG Car Park permits and Hackney Licence permit applications in accordance with MAG operating procedures, maintaining accuracy and consistency at every stage.
You’ll act as a key point of contact for queries and requests, triaging incoming enquiries, resolving them at the first point of contact wherever possible, and escalating to relevant colleagues when further investigation or specialist input is required. Alongside this, you’ll deliver a high standard of customer service and administrative support, providing timely, accurate and professional responses across all communication channels while ensuring records and processes are managed efficiently and effectively.
What will make you successful in the role?
* Proven administrative experience, with the ability to manage documentation, maintain accurate records, and process system updates efficiently within a structured environment
* Strong working knowledge of Microsoft Office, particularly Excel and Outlook, with demonstrable experience using these tools in a professional administrative role
* Strong verbal and written communication skills, with the confidence to engage professionally across a range of channels
* Comfortable working in a fast-paced, customer-facing team environment
* Proven customer service experience in a customer-facing environment, demonstrating the ability to consistently deliver a positive and professional service
* Proactive in keeping up to date with new processes and procedures, applying changes accurately in day-to-day work
* Well organised, with the skills to effectively prioritise and manage your own workload
* Computer literate, with experience of system updates and administration within complex IT systems
* Hold, or be willing and eligible to obtain and maintain, UK security clearance to a minimum of CTC level
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
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