Operations Manager c£60,000 West Lodnon We are proud to partner with an award-winning group of artisan bakeries renowned for their hand-crafted breads, pastries, and strong community presence. Expanding with multiple locations across London and a growing wholesale & delivery arm, they are entering an exciting phase of expansion and innovation. You will need to be a dynamic and commercially minded Operations Manager to lead day-to-day operations across retail, production, and logistics. Reporting directly to the owners, you will be instrumental in scaling the business while maintaining its artisanal values and exceptional customer experience. About the job: Oversee daily operations across multiple sites, including retail bakeries, central production, and delivery logistics Lead, support and develop teams to deliver high standards of service and product quality Drive operational efficiency, streamline workflows, and improve margins Implement and maintain effective systems for inventory, health & safety, scheduling, and reporting Collaborate with founders on strategic planning, new site openings, and product development Monitor KPIs and ensure compliance with food safety, health, and employment regulations Foster a culture of accountability, passion, and continuous improvement About you: Proven experience as an Operations Manager or Multi-Site Manager, ideally within food retail, bakery, or hospitality Strong leadership skills with a hands-on approach and excellent team management abilities Deep understanding of artisan bakery or fresh food production (preferred) Commercially astute, data-driven, and highly organised Able to work flexibly and adapt quickly in a growing, entrepreneurial environment Excellent communication and problem-solving skills Whats in it for you: Competitive salary with performance-based incentives Opportunity to shape the future of a growing, independent food brand Autonomy, creative input, and direct collaboration with passionate founders Staff discounts, career development, and a supportive culture grounded in quality and sustainability Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.