Permanent, Full-Time (37 hours per week)
Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We’re currently recruiting for a Project Support Officer, within the Investment Team to support with the delivery of the Capital Works programmes to public sector properties and other related works.
You will be responsible for be responsible for the recording of Key Performance Indicators (KPIs) within excel and analyse results, challenging low performing customer satisfaction results and follow up when required, working closely with the Customer Feedback team, as a key member of the Investment team, work closely with Project Leaders, Clerk of Works in the delivery of the capital programme whilst working with colleagues across the team, contractors, external bodies, and customers to ensure best practice and the highest level of customer care are provided, Regularly attend meetings and undertake minutes and attend engagement events when required, Manage data held within IT using specialist software, portals and data systems, analyse and produce reports and information relating to investment programme when required, with a strong emphasis on ensuring that all customers receive an excellent service, which meets their needs and exceeds expectations throughout the delivery process.
This will be achieved by focussing on the four main key areas: Customer Satisfaction, Quality Control, Health & Safety and providing technical support and advice.
Our ideal candidate will have / be able to:
• Proficiency in common Microsoft packages, specifically Word, Excel, Outlook and SharePoint, and a willingness to learn new systems/portals as required.
• Excellent organisation and communication skills, both written and verbal. Maintaining data accuracy with attention to detail.
• Experience of investigating, resolving, and responding to customer complaints both in writing and verbally.
• Experience in housing or community work, proven experience/knowledge in housing or community work.
• Experience of managing challenging or confrontational situations with customers.
• The ability to work well under pressure with an exemplary positive attitude.
• The ability to work flexibly to accommodate the needs of the business, assisting other members of the team and wider business with certain aspects of their role in periods of peak demand.
• A full driving licence with access to a car for work purposes.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 12th October 2025
Interview Date: 20th October 2025