Responsibilities
1. Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitablepletion of cases.
2. Provide updates and implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
3. Ensurepliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
4. Provide supervision to team members and progress through thepetency framework to achieve a financial authority/increase in financial authority.
5. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
6. Manage client finances, controlling FE/PL costs, to ensure that work is delivered profitably, and that cash flow is maximised.
7. Deliver personal caseload to requiredpany standards and to the fulfilment of personal targets.
8. Providing an environment where team members feel motivated and deliver excellence.
9. Effectively deal withplaints through agreed handling processes.
10. Maximising the personal development of team members, identifying training needs and creation of succession planning.
11. Providing an environment where team members feel motivated and deliver excellence.
12. Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans.
13. Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators.
14. Ensuring the adherence to, and creation of strategies of claims handling by individual claimant firms. This will include meeting with the Director of Costs and Technical Director to articulate challenges faced and relevant successes.
Skills, Knowledge and Expertise
15. Proficient in all stages of the litigation process for Detailed Assessment/Standard Costs, including cost negotiation (both recoveries and opposing) and an understanding of budgeting.
16. Full financial and handling authorities in relation to hourly rate work.
17. Ability to nurture and encourage team members to give of their best
18. Excellent listening and verbalmunication skills
19. Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc.
20. Ability to influence others
21. Ability to remain calm under pressure
22. Ability to take constructive feedback and set personal goals for continuous improvement
23. Ability to remain fair and objective at all times
24. Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management* system.
25. Ability to review other's case strategy and form a swift judgement
26. Customerplaint handling skills
27. Ability to review and consolidate management information to identify performance trends.
28. Ability to plan resource requirements and delegate work effectively
29. Ability to set and manage objectives and targets
30. Ability to interview/recruit
31. Ability to operate as a Technical Supervisor and apply standards consistently
32. Personal Development
33. Team Leaders will be provided with ongoing training opportunities to ensure they feel fully equipped to deal with all the operational and people issues that arise. They will also receive the support of their BUD and HR
petencies
34. Effectivemunication
35. Leadership
36. Coaching & Developing
37. Prioritising and Organising
38. Client Skills
39. Adaptability
40. People Skills
41. Drive to Succeed
42. Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings to the team.
43. Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances
Benefits
44. Davies Incentive Plan
45. 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
46. Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
47. Simply Health Care Cash Plan
48. WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
49. Death in Service
50. Critical Illness Cover
51. PHI/Ie Protection (Private health insurance)
52. Pension Contribution based 5% Employee / 3% Employer
53. Employee Resource Groups
54. Employee Volunteering Programme
55. Cycle to Work Scheme*
56. Tech Scheme*
57. Season Ticket Loan*
58. Gym Flex*
59. Access to Online Discount Sites
60. Discounted Gourmet Society Membership
61. Discounted Tickets for Merlin Attractions nationwide
62. Discounts at local retail outlets
* after successfullypleting probation Job ID e2963ecf-cd74-49a0-bb90-258c72b5f4ef