Evolve-IT are delighted to bring to market a1st Line IT Support roles based in Edinburgh. You will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible. Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients. Key responsibilities: * Working alongside the Service Desk Manager, providing 1st line support and escalating to 2nd and 3rd line where appropriate. * Supporting clients through the support desk, via phone calls and online chats * Entering and resolving technical tickets in a timely and professional manner * Building and configuring hardware and equipment. * Identifying and conducting preventative maintenance on client sites. * Take pride in delivering an excellent service to clients About you: * Solid MS365 and Azure experience. * Happy to work 5 days in the office, Edinburgh City. * Excellent Customer Service Skills. Nice to haves (not essential): * Basic Server and Networking experience. * Mac experience. * CompTIA and Microsoft certifications. In return you will receive up to £28,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications. If you are a skilled techy with one to two years of IT Support experience and excellent customer service skills, this is the job for you