Job Title:Tenancy Enforcement Officer
Job Location: Brindley Place, Birmingham
Covering Wolverhampton, Walsall, Telford and West Bromwich and Connock.
Salary: £42,000 plus £750 Car allowance
Contract type: Permanent
Working hours: 37 hours per week
About the role
As part of our Localities team, you`ll deliver a high-quality, customer-focused housing management service across a cross-tenure patch ?" with a strong specialist focus on anti-social behaviour (ASB) prevention, investigation and enforcement.
This is a role for someone who can combine excellent tenancy management with the confidence to manage complex ASB and serious tenancy breach cases end-to-end, including progressing cases through legal routes where required. You`ll take a victim-centred approach while also ensuring we act decisively and proportionately to protect communities and uphold tenancy conditions.
Key responsibilities include:
1. Leading on complex ASB case management, from first report and risk assessment through investigation, action planning, resolution and closure.
2. Using a preventative and early-intervention approach: proportionate, timely actions that reduce harm and stop issues escalating.
3. Gathering and managing evidence: interviews, home visits, professio...