2nd Line Support Engineer (Contract)
Location: Fully Remote
Rate: £190 per day (Outside IR35)
Contract: 3 months
Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery.
What you’ll do
Provide 2nd line technical support across a multi-client environment
Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD)
Support and configure Cloud networking (APs, switches, infrastructure)
Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity
Manage and update tickets through ITSM tools, ensuring SLA adherence
You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement.
What we’re looking for
Proven experience in a 2nd Line or Service Desk role within an MSP
Strong Microsoft 365 administration and troubleshooting skills
Hands-on experience with Aruba networking (wired and wireless)
Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
Strong communication skills with a customer-focused approach
The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment.
Why join?
Fully remote contract
Outside IR35 engagement
Immediate start in a busy, high-performing team
Opportunity to work across diverse client environments
Apply now to support delivery in a fast-moving MSP setting