Team Leader - Beko Europe Contract Type: Permanent, Full time Location: Hybrid working with visits to our office in Nottingham Salary: £32,000 - £38,000 per annum Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation? We are now excited to be recruiting an Inbound Sales Team Leader for our Beko Europe department. It's a really exciting time to join us! We are a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition. About You To be successful in this role, you will be able to: Demonstrate capability to delivering sales targets whilst providing our customers with an excellent level of service and engaging your team. Target focused across all key metrics including team culture engagement scoring and customer NPS results Commercially minded, you will have experience creating and maintaining a professional management culture Collaborate with peers and key stakeholders to share knowledge and ideas across the business Understand customer needs, with a focus on doing the right thing for our customers Display role model behaviours when dealing with customer requirements Focus the team on delivery and sales performance, identifying and improving through coaching areas of development Be open to innovation, understanding the principles of change management and coaching others through change Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods Take responsibility to manage all people related issues, clearly communicating the expectations of agents Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions Understand the role employee engagement plays in commercial performance and workplace culture Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication Show a passion, drive and capability to become a leader of leaders If you're a current D&G employee, you must have been employed by D&G for a minimum of 6-months and have passed probation in order to be eligible to apply. The Role The role will be a mix of office and home based working, offering 37.5hrs per week on a rotational shift pattern between 8am and 8pm, Monday – Sunday. Your team will consist of around 15 sales agents who will speak to customers about their appliances and electronic items. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales based KPI’s such as conversion, quality and average handling time. Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people. Working for us, works for you Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.