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Customer Service Advisor - Stratford, Stratford-upon-Avon
Client: Axis Europe
Location: Stratford-upon-Avon
Job Category: Other
EU work permit required: Yes
Job Reference:
ac9c8b4378e3
Job Views:
14
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Role
We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.
Key Responsibilities
* Deal with inbound calls from residents and/or social housing providers regarding repair works; including raising new jobs, scheduling appointments, and providing updates on existing works.
* Adhere to call handling procedures, Axis policies, and operational processes to ensure "First Class" service at all times.
* Use IT systems to raise new repairs, book and rearrange appointments for customers and/or clients while on the phone.
* Liaise with clients, Axis operatives, managers, staff, and sub-contractors to provide updates and resolve repair issues.
Requirements
* Previous experience in a call centre environment handling high volumes of calls (desirable)
* Experience in first-time customer service face-to-face, via phone, or in writing
* Ability to prioritize tasks
Other Key Information
* Working hours: 8am-5pm, Monday-Friday
* 22 days of annual leave, increasing with length of service
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