Overview
Holiday Inn Cardiff City Centre is seeking a Housekeeping Team Member to join Our Sparkling Team as a Housekeeping Hero. As a Housekeeping Team Member, you will help ensure every corner shines and every guest feels at home, transforming spaces into pristine, welcoming havens.
Responsibilities
* Create Comfort: Clean and maintain guest rooms, public areas, linen rooms, and cupboards, ensuring every space is spotless and inviting.
* Exceed Expectations: Deliver exceptional service levels, making sure our guests experience nothing but the best.
* Attention to Detail: Adhere to our high cleaning standards and presentation guidelines for all room categories. Promptly report any damages or breakages to keep everything in top‑notch condition.
* Organize with Ease: Return all equipment to their designated storerooms at the end of each day, keeping your work areas tidy and efficient.
Ideal Candidate
* Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
* Is passionate about providing exceptional customer service and takes pride in delivering clean and well‑maintained guest rooms and public areas
* Is a team player who is reliable, punctual and able to work collaboratively with others
* Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
* Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods, and working in a fast‑paced environment
* Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
* Has a positive attitude and a willingness to learn and develop new skills
* Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
* Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Hotel
Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is positioned next to Cardiff Castle and the Principality Stadium. With 157 bedrooms, the hotel offers dining options including a main restaurant, bar, lobby lounge with Starbucks coffee, and an academy conference center with 12 meeting rooms. Guests can enjoy a fitness club with gym, sauna, steam room, and a heated indoor pool.
About Us
LGH Hotels Management manages a growing portfolio of hotels across the UK, including Crowne Plaza, Holiday Inn, and Best Western properties. We are committed to providing a fulfilling career in hospitality and inviting you to join our dynamic team.
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