Experienced Renewals Account Executive
Location: Leicester (Office-Based)
Salary: £40,000+ (Dependent on Experience)
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Holidays: 25 Days + Bank Holidays (Increasing with length of service)
Benefits: Comprehensive package including pension, healthcare, and large-company perks.
The Opportunity
The Business Support team in Leicester is representing one of its best and fastest-growing clients, who are currently looking for an Experienced Renewals Account Executive to join their thriving team.
This is a fast-paced, telephone-based renewals role where you will be the face (and voice) of the company for existing clients. You'll be responsible for managing expectations, retaining business, and growing the company's stellar reputation through first-class customer service. If you have a sharp analytical mind and a passion for commercial insurance, we want to hear from you.
Responsibilities
You will handle a diverse range of commercial risks, including:
* Commercial Combined & Combined Liability
* Contractors All Risks
* Cyber & Management Liability
* Various other commercial-type risks
Other key responsibilities:
* Identifying ongoing client requirements to provide tailored quotations that meet their demands and needs while ensuring the rule of always treating customers fairly.
* Obtaining terms via delegated authority or insurer referrals to communicate the best possible cover and price.
* Managing the end-to-end renewal process, from initial contact to the preparation and checking of documentation (including endorsements, warranties, and special conditions).
* Contributing to the smooth operation of the renewals team, ensuring income and conversion targets are met without compromising on quality.
* Troubleshooting customer issues over the phone and resolving enquiries thoroughly and efficiently.
Qualifications
* Previous experience with the Acturis system is highly desirable.
* A highly developed sense of integrity and a genuine passion for taking care of customers.
* Strong decision-making and analytical abilities, with a detail-oriented approach to complex insurance risks.
* The ability to handle difficult conversations and complaints with a patient, friendly, and professional attitude.
* A team-player mentality with a drive to hit financial KPIs and productivity targets.
* A strong work ethic and a willingness to be flexible when the team needs it most.
Key Performance Indicators (KPIs)
Your success will be measured by your ability to hit financial targets, the accuracy of your documentation/data input, your promptness in handling queries, and your strict adherence to industry regulations.
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