Barchester are recruiting a Regional Customer Relationship Manager to join one of their divisions. The role involves managing enquiries, networking, and supporting marketing activities to improve occupancy rates at their care homes in the Cotswolds and surrounding areas. The successful candidate will have proven sales and marketing experience, be self-motivated and target-driven, and possess excellent communication and interpersonal skills.
Main duties of the job
The Regional Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, networking within the local community to raise the profile of the care homes and generate enquiries, and supporting local and wider marketing activities to drive enquiries, conversion rates, and increase occupancy. The role requires the ability to analyze data on Salesforce or a similar CRM application, as well as being a confident user of Microsoft Office tools.
About us
Barchester Healthcare is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK. They have a clear focus on providing residents with exceptional quality care, and offer a supportive and empowering work environment with opportunities for career development.
Job responsibilities
Covering the Cotswolds & surrounding areas
Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Qualifications
* The ideal candidate will have proven sales and marketing experience, preferably in the healthcare sector, and the ability to analyze data on Salesforce or a similar CRM application. They should be self-motivated, target-driven, and possess excellent interpersonal and communication skills. A full UK driving license is also required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceSalary expectations will be discussed at interview stage.
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