Reception Supervisor - Hook, Hampshire
The Reception Supervisor role involves helping to manage and motivate the front office team to deliver the highest levels of customer service in our luxury 4 red star 113 bedroom hotel.
Reception Supervisor Key Responsibilities:
1. To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
2. To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
3. To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
4. To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
5. The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
6. The use of all Vingcard keys, guest, staff and conference and effective stock control of cards.
7. To greet and liaise with all event organisers and co-ordinating with relevant operational departments.
8. To ensure that all-incoming telephone calls, faxes and e-mails are dealt with in a pr...