Our client has instructed us to support them in the appointment of an experienced Credit Controller to join their finance function. This role sits above a standard Credit Controller level and offers increased responsibility, ownership of higher-value accounts, and direct engagement with a broader customer base.
The successful candidate will play a key role in maintaining strong cash flow performance, managing complex customer relationships, and supporting continuous improvements within the credit control function.
Key Responsibilities
* Take ownership of a portfolio of higher-value and more complex customer accounts, ensuring timely collection of outstanding balances
* Proactively input into the full credit control cycle, including occasional credit checks, account reviews, dispute resolution, and escalations
* Build and maintain strong working relationships with customers, acting as a key point of contact for payment queries and negotiations
* Manage and negotiate payment plans and settlements in line with company policy
* Identify and resolve billing and invoice discrepancies efficiently, working closely with internal teams such as sales, operations, and finance
* Monitor customer credit limits and risk exposure, making recommendations where appropriate
* Support month-end processes, including reporting on aged debt, cash flow forecasts, and key credit metrics
* Escalate high-risk or overdue accounts appropriately, contributing to debt recovery strategies where required
* Act as a mentor or informal support to more junior members of the credit control team
* Contribute to process improvements and best practices within the credit function
Candidate Profile
* Proven experience in a credit control role with increased responsibility, ideally managing higher-value or complex accounts
* Comfortable dealing with a large and varied customer base, including senior stakeholders
* Strong negotiation skills with the confidence to challenge and escalate where necessary
* Highly organised, detail-oriented, and able to prioritise effectively in a fast-paced environment
* Confident using finance systems and Excel to manage and analyse data
* Experience in an environment involving contract-based, staged, or milestone billing would be advantageous
* A proactive and commercially minded approach to credit control
What This Role Offers
* A step up from a traditional Credit Controller role without being fully senior/managerial
* Exposure to higher-value accounts and more complex customer relationships
* The opportunity to have a real impact on cash flow and credit processes
* A collaborative finance team with scope for longer-term progression