The Company
This internationally recognised luxury fashion house blends heritage craftsmanship with forward-thinking innovation, creating collections for a highly engaged global customer. As a Customer Insights Manager, you will sit within a brand that places equal importance on creativity and measurable performance.
Their newly created Customer Insights Manager role sits at the heart of its global growth strategy, with creativity and commerce working side-by-side and data guiding decision-making across product, marketing and customer experience.
The business is investing heavily in its digital ecosystem and views insight as a key driver of both brand storytelling and commercial performance, making the Customer Insights Manager central to shaping this vision.
The Role
The Customer Insights Manager role is a brand NEW role within the leadership team reporting to the Global Digital Director as well as exposure to their new CEO, this position acts as the central analytics authority for the organisation. You will translate complex data into clear, executive-level insight that shapes marketing investment, product direction and trading strategy. From defining measurement frameworks and owning data integrity to deep-dive customer journey analysis, attribution modelling and experimentation programmes, you’ll champion a true test and learn culture. The role partners closely with marketing, product and UX teams, ensuring analytics informs everyday decision-making while establishing best practice, governance and a single source of truth across the business.
The Person
We’re looking for a commercially minded analyst for the Customer Insights Manager position who enjoys influencing senior stakeholders as much as interrogating datasets. You’ll bring strong experience across digital analytics platforms (GA4, behavioural analytics tools and BI environments), along with a track record of turning behavioural trends into tangible performance improvements. Confident communicating with non-technical teams, you can simplify complexity, build data literacy and drive alignment around KPIs and performance goals. Ideally coming from a retail or fashion environment, you combine curiosity, strategic thinking and a growth mindset, someone who doesn’t just report on performance but actively shapes it.