Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Within this role as a Client Relations Advisor, you will be working with the Waste Operations Support Team to meet client requirements, whilst maintaining IT databases. This can include the below responsibilities:
-Supporting the waste operations team by processing client transactions such as; ad-hoc requests, changes to waste scheduled services and managing missed services.
-Providing customer service using telephone and e-mail to ensure all SLAs are met
-Developing an understanding of waste streams, containers, suppliers & clients to support client requests
-Logging of all transactions onto the relevant IT systems accurately to ensure full audit history
-Ensure service levels and commercial arrangements are maintained for a range of clients within the guidelines set by the key account managers and waste contracts
-Independently investigating and resolving waste management complaints to ensure SLAs are met
-Managing fluctuating workloads via Microsoft Outlook using multiple shared mail boxes
-Communicating confidently with a range of suppliers and clients to ensure relevant data is collected by month end
-Supporting the accounts payable department to resolve any invoicing queries
Additional Information
-Gross Annual Salary £26,278.56. However, as we are part of the NLW Foundation, this will increase in line with guidance on 1st April 2026.
-40 hours per week, 8 hours per day Monday to Friday
-Either half hour or 1 hour unpaid lunch break at employee's preference
-2 x 10 mins paid break each day (1 morning, 1 afternoon)
-Helpdesk operational 07:30-17:30 - specific working hours within this to be agreed with Team Leader on start date
-Development opportunities through a department banding structure
-Agile Working Pattern with a mix of Office/Home working, however during New Starter Training full time office based.
Qualifications
Essential
-Has excellent customer service and complaint handling skills
-Can develop and maintain client and supplier relationships
-Become a key player within our Operations Support team
-Has a flexible and keen approach to work with a ‘can do attitude' at all times
-Can communicate with people across all levels externally and internally
-Is committed to improving their knowledge and skills within the waste industry
-Is able to work under pressure to maintain business critical SLAs
-Can prioritise and multi-task
Desirable
-Experience of working with a supplier base
-Negotiation skills
-Resilient when faced with demanding clients