What's involved with this role: OFFICE BASED ROLE Switchboard Operator JM BL 371677 £16.25 per hour PAYE Contract Length: 12 months Full time hours: 37 hours per week (4 on 4 off Shift pattern until Midnight, some weekend working is required) Location: St Asaph, North Wales Our client is looking for an efficient and professional switchboard and reception service operator within a secure communications environment, ensuring that all calls and enquiries are handled promptly, accurately, and with a high level of customer care. To carry out this role candidates will need excellent experience of operating a switchboard and covering reception. Our client is also looking for candidates with a good level of Welsh ideally Level 2. Key Responsibilities: Deliver a quality customer service to all members of the public and internal personnel. Answer and manage incoming calls to a centralised switchboard, using prescriptive questioning to filter and direct callers to the appropriate department or individual. Where possible, provide advice or resolve queries at the first point of contact. Operate the fault reporting system in line with established procedures and escalate issues when necessary. Provide support to operational teams during major incidents or exceptional circumstances. Receive and transmit data, including emails, and utilise internal systems to assist with resolving enquiries. Ensure compliance with policies relating to Equal Opportunities, Health & Safety, Data Protection, and related legislation. Undertake any additional duties as required, commensurate with the role and grade. Provide reception cover when required, including: Admitting authorised visitors and notifying relevant personnel of their arrival. Signing in visitors and issuing passes. Receiving and signing for post and deliveries and ensuring timely notification to recipients. Essentials: NVQ Level 2 (or equivalent qualification), or relevant proven experience. Level 2 Welsh speaker Ability to communicate fluently in both Welsh and English. Strong communication skills and the ability to work effectively both independently and as part of a team. Competent in using IT systems, including standard Microsoft Office applications. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JM Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.