Front Office - Team Member
Application Deadline: 24 May 2026
Department: Front Office
Employment Type: Full Time
Location: The Grand - York
Compensation: £13.15 / hour
Description
As a Front Office Team Member, you’ll deliver a friendly and efficient service that creates a warm and welcoming atmosphere for every guest. You’ll be attentive from the moment they arrive, ready with recommendations, and you’ll serve accurately and efficiently. Whether you’re handling a booking or answering a query, your approach is always informed, friendly and effective. Every shift brings something different, new people, new stories, new opportunities to make someone’s day brighter. And that’s what makes this role so special. You’re not just part of the team, you’re part of the memories our guests will take with them long after they leave.
What You Will Do In This Splendid Role
As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:
* Using your approachable personality to build great connections with guests.
* Demonstrating your confidence in handling check-ins, bookings and guest requests.
* You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
* A team player who’s flexible and happy to help wherever needed.
What Makes You Splendid
We live by our values – and we’d love you to bring them to life every day:
* Open - You’re friendly and welcoming, helping guests feel right at home.
* Nimble - You adapt quickly, handling whatever the day brings with ease.
* Brilliant - You take pride in the little touches that make a big difference.
* Honest - You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
Our Splendid Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
* Employee Assistance Programme (EAP) - Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
* Hotel Room Discounts - Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
* Food & Beverage Discounts - Enjoy meals and drinks at reduced prices across our hotels.
* Life Assurance - Peace of mind for you and your loved ones.
* Salary Sacrifice - Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
* Stream - Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
* Pension - Auto enrolment into the company pension scheme.
* Learning & Development - Opportunities available to progress your skills and career.
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