Overview
Join to apply for the Customer Service & Parts Administrator role at Liebherr Group.
A vacancy has arisen within our Maritime Crane department in Biggleswade for a Parts Administrator & Customer Service. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts while also ensuring maximum commercial recovery from service engineers’ times. This role will participate in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.
Responsibilities
* Ensuring all urgent parts and aftersales issues are dealt with and progressed.
* Promoting and preparing parts quotations and sales orders.
* Progressing and chasing supplier orders and back orders.
* Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
* Entering new parts details onto the system to provide information and pricing to enable effective ordering.
* Effectively operating the Liebherr internal systems to identify spare part.
* Collating information sufficient to support an internal or external invoice.
* Constructing internal and external invoices using all relevant supplied information.
* Recovering necessary information from different sources when this is observed as being required.
* Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
* Attending meetings and exhibitions off-site and overseas as required, including time spent away from home overnight.
* Undertaking training as required by the company from time to time, both at the workplace and off site, including overseas.
* Performing and communicating in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
* Raising Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
* Preparing travel and training plans for MCC Sales and After Sales staff.
* Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
* Arranging and being flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
* Identifying and implementing improvements to the after-sales administration process.
* Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.
To be successful as a Customer Service & Parts Administrator
* Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
* To be a good, effective communicator verbally and by email at all levels.
* Have a strong customer service ethic with a positive and pro-active approach.
* Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.
Our Offer
* The opportunity to work with the industry-leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
The Company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd., Normandy Lane, SG18 8QB Biggleswade, United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Industrial Machinery Manufacturing
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