Job Overview
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As the Area Soft Service Coordinator, you will be reporting into the Regional Soft Services Manager and responsible for ensuring consistent, professional delivery of soft services across various locations. The role involves managing reactive issues, client interactions and service presentation, while also being part of the Site and Area Management team. Demonstrating strong leadership, operational experience, commercial awareness and a proactive attitude are essential.
Main Responsibilities:
1. Client & Team Leadership: Act as the main point of contact for clients and lead Front of House and cleaning teams, ensuring professional service delivery and high standards.
2. Service Oversight: Manage all soft service lines including cleaning, waste, visitor management, and meeting room coordination across multiple sites.
3. Recruitment & Training: Oversee hiring, onboarding, and continuous training of cleaning staff and supervisors, including toolbox talks and refresher sessions.
4. Operational Excellence: Ensure smooth day-to-day operations, including visitor pass systems, conference room setups, and efficient use of booking systems.
5. Performance Monitoring: Track and report KPIs, audits, service failures, and rota compliance to the Regional Soft Services Manager.
6. Quality Assurance: Conduct regular site inspections and building tours to identify issues, ensure cleanliness, and maintain a safe, presentable environment.
7. Emergency Preparedness: Be fully trained in emergency evacuation procedures and ensure team readiness.
8. Continuous Improvement: Drive service enhancements, cost-saving initiatives, and support client mapping and occupancy planning.
9. Team Development: Coach and motivate staff, manage performance, hold regular briefings, and foster a culture of accountability and recognition.
10. Flexibility & Coverage: Provide shift flexibility, support during absences and act as deputy to the Regional Manager when needed.
What we're looking for:
11. Extensive experience as a coordinator within facilities management (soft services).
12. Strong people skills, with effective customer engagement focus.
13. Good verbal and written communication.
14. Excellent computer proficiency utilising Office packages such as Excel (formulating data).
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since, Mitie's 72, employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Important to note the applicant will be required to undergo successful vetting, applicant will also need to have a flexible approach to ensure all shifts are fully managed.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .