NatWest are seeking a highly motivated candidate to join their award-winning front line internal colleague support team. This is an exciting opportunity to join the Digital & Automation Team, a highly motivated and energised team of people with opportunities for development..The role is based in Castle Donington in the East Midlands and will be following the new flexible ways of working model offering 80% remote working and 20% in their brand new offices by East Midlands airport which offers free on-site parking. Key Responsibilities:Working in a busy and dynamic environment, you'll act as the Project Lead / Gatekeeper for all digital and self help content requests. You will be part of a wider Leadership Team who are passionate about the customer and delivering change to support their experience.
1. You will co-ordinate and prioritise the delivery of digital content into our internal Chat Bot.
2. You will manage the daily workstacks & task allocation, whilst working to key delivery deadlines.
3. You will support the managing of over 400 projects per year.
4. You will help with the delivery of departmental reduction targets
5. You will work with the ServiceDesk Leadership Team to grow future talent into the team.
6. You will support & motivate a team of Conversation Analysts to deliver, acting as a Scrum Master to help them achieve.
7. You will be a central point of contact for Bank stakeholders, delivering project update...