Overview
Join to apply for the Women's Health Administrator role at Bedfordshire Hospitals NHS Foundation Trust.
Post holder will be a member of the Women’s Health Outpatient Booking Team, responsible for the administration of the outpatient pathway in line with the 18 Week Referral to Treatment pathway.
Responsibilities
* To act as the point of contact for patients for follow up gynaecology appointment queries and antenatal appointments.
* Responsible for the monitoring of follow up and treatment waiting lists.
* Management of the self-referral process for new pregnancy, EPAU and TOP services.
* An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
* Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
* Booking follow up appointments as per outcomes from gynae first appointments and antenatal clinics
* Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
* Input patient information onto the various IT systems.
* Prepare and print daily waiting lists as appropriate.
* Ensure that waiting lists are compiled with the appropriate case mix following the booking rules.
* Prepare and send out (with minimum delay) notification letters to those patients selected for outpatient appointment, notifying patients by telephone when necessary
* Liaise effectively with wards and departments within the hospital.
* To escalate any urgent problems to the Admin Lead, Junior Service Manager and Senior Service Manager
* Undertake necessary training as and when required by the Trust.
* Work as part of a team in a busy department to deliver outpatient services in Women’s Health
About the Trust
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
For further details / informal visits contact: Name: Emmie Kilsby. Job title: Junior Service Manager. Email address: emmie.kilsby@bedfordhospital.nhs.uk. Telephone number: 07825657011
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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