Your Role:
* Contract 6 months role.
* This role owns the successful delivery of our Events & Meetings products; delivering a first-class, stellar experience in our spaces across the portfolio; with full accountability for event planning through to on-site operational execution.
* You'll also provide a level of support for enquiry handling and sales administration for our Events & Meetings products.
* We work a flexible schedule to accommodate the needs of our Events business.
* You'll typically work 40 hours per week across a 7-day rota to accommodate events business needs where required.
* Our normal business hours are 8:30am-5:30pm, Monday-Friday, and these will flex when required to accommodate our events needs to between 7am-11pm, including occasional weekends.
* We'll continue to iterate our staffing support as the business grows & we establish more detailed event feedback – but you'll also be supported by our Roaming Membership Assistant Team, who'll be second-on-hand for any larger events or complex needs.
Your Day-to-Day Responsibilities:
* You'll be the face of Work.Life, present at Event bookings to ensure the successful delivery of the event from set up, on site-support & coordination as per agreed event function sheets with the client.
* Responsible for setting up the event space which can include AV equipment, catering, movement of furniture & kitchen facilities.
* Ensure the events space runs smoothly and is fully operational at all times.
* Responsible for updating & organising stock control sheets.
* Work closely with the membership team to deliver a great experience in the space for both members & external clients.
* Gather regular feedback from members, bookings and your colleagues and act on this to ensure seamless ways of working.
* You'll assist in driving priority on repeat Event bookings/sales rates to deliver a strong direct / repeatable lead channel for future pipeline across the portfolio.
* Respond promptly to event & meeting room enquiries via phone/email.
* You'll assist in events admin tasks including handling enquiries from start to end, admin updates as required on 3rd part platforms, maintain CRM & internal systems with required information & support with ongoing projects.
* You'll assist the Events Manager to ensure that all Events deliver or exceed both budgeted income & overheads targets, continuously seeking improvement to drive both areas incrementally.
Your Skills:
Process Implementation:
* You bring structure to the sales journey, ensuring each step is clear, consistent, and continually improving to support a great customer experience.
Collaboration:
* You know how to work well with others, using their strengths alongside your own to get things done quickly and effectively—even when you're working independently.
Strong organisational skills & detail orientation:
* You move fast but stay on top of the details, making sure every step—from selling to follow-ups to event delivery—is handled with care and consistency.
Sales & Negotiation:
* You thrive on turning leads into revenue, bringing energy, confidence, and focus to every sales conversation.
Must Haves:
* Ability to work flexible hours between 7am-11pm, majority weekdays with occasional weekends.
* Ability to travel into central London and accessible commute.
* Previous experience in events or hospitality, such as interacting face to face with customers, excellent customer service skills and thinking on your feet.
* Ability to support manual handling requirements of the role (moving, shifting furniture for event set up)
* Previous experience with admin work including emails, calendar scheduling, phone calls, use of excel.
Our Values:
Own it.
* We're a small team, with ambitious goals, and our success depends on each of us stepping up to the challenge.
* We Follow through – we do what we say we will.
* We Don't dwell on issues or frustrations.
* We're solution-oriented.
* We don't walk past a problem.
It's personal
Human connection is at the heart of what we do and why we do it. Everybody comes with their own story.
* We Take ownership of our attitude and how we communicate. Words matter. Attitude matters more.
* We Get to know our team and members personally, understanding what they care about & what motivates them.
* We Listen hard, seeing each interaction as a chance to learn and to evolve our thinking.
Don't stop at good:
Our goal is to be better than we were yesterday, knowing that's not as great as we'll be tomorrow.
* We Take action, improving through doing. We'll take what works and learn from what doesn't.
* We Seek & share, honest, constructive feedback to help each other grow. We know we're all a work-in-progress.
* We Own our own development: pro-actively working on our skills, understanding & knowledge.
Team 1st:
* We win by being greater than the sum of our parts. No Egos here.
* We Show up humble; championing each other and happily sharing the stage.
* We Collaborate to improve decisions, amplifying our strengths by ensuring the right voices are heard.
* We Avoid gossip and misunderstandings by seeking clarity, never making assumptions.
The application process:
* Phone Screen with the Head of People & Culture - Olya (30 mins)
* Face To Face - Walk through your experiences - With Line Manager Katie and wider team (90 mins)
* Final deep dive into your technical skills - With Line Manager and the wider team (90 mins)