Overview
Join our team at M&S as a Customer Assistant in Operations, where you\ll play a vital role in keeping our store running smoothly behind the scenes. We\re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work Pattern
* Tuesday 15:00-23:00
* Thursday 15:00-23:00
* Saturday 15:00-23:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
This job role involves operating mechanical equipment as relevant to the job role and this means we can\t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
* Keep products available for customers by maintaining stock levels and arranging displays where needed.
* Operate with efficiency to support a seamless shopping experience and keep the store running like clockwork.
* Use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
* Work closely with colleagues across the store to support a smooth operation and an inclusive environment.
* Be flexible and willing to adapt to changing operational tasks and store needs.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy and ensure shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
* Proactively engage with customers to understand needs, make recommendations, and deliver great service.
* Build expert product knowledge to sell and recommend products and services.
* Training will be provided to utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Strong attention to detail and commitment to delivering excellent work.
* Open to and act on feedback; request it regularly.
* Ability to plan and manage own workload effectively.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone\s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\s why we\re revolutionising how we work and offering our most exciting opportunities yet. There\s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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