Job Description
Dahlia Recruitment are working in partnership with an expanding Medical business to recruit for an Office Administrator to work as part of a team to ensure that the business is running smoothly and targets are achieved. This role would suit either a Graduate with internship experience or an experienced Administrator. The role is based on site at their offices in Cheadle.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:
* Overall management of call collections in the ERP system ( MS Dynamics 365 ) including raising and closing all calls and managing aged complaint calls
* Scheduling and planning for field-based engineer work (scheduled and ad-hoc)
* Preparing and issuing customer reports for all field service activities
* Offering first line technical support to assist in reducing customer equipment downtime
* Customer service: liaise directly with UK customers (distributors and end-users), other strategic partners and suppliers and provide support requested in a reliable and timely manner.
SKILLS, KNOWLEDGE AND EXPERIENCE:
* Experience with ERP systems – Dynamics 365 & CRM system like Salesforce
* Experience with document management systems (e.g. QAD, Dynamics 365 or similar) is highly desirable
* Strong information processing skills
* Experience with Medical device industry / NHS or other highly regulatory industry highly desirable.
* Previous experience in a service environment (ideally in the medical devices field)
* Proficient with MS Office Suite
* Strong and project management organisational skills – multi-tasking with fluid and challenging deadlines will be part of the day-to-day growth of the business.
PERSONAL ATTRIBUTES:
* Ability to build rapport with a broad range of people.
* Excellent communications skills with a focus on customer-centric delivery (for both internal and external “customers” to the business).
* Collaborative and supportive approach with excellent interpersonal skills.
* Highly motivated and energetic problem-solver. As a fast-growing organisation having a flexible and agile approach, and a “can do” attitude is a must.
* Openness and adaptation to change.
* Desire to learn and develop.
* Strong detail focus and commitment to quality.
QUALIFICATIONS
* Educated to A-Level standard essential with strong written and verbal skills
* Highly competent/experienced user of MS Office (Dynamics 365 preferred) packages.
The company offer a fantastic working culture and the opportunity to progress and develop.
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