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Events Manager - Permanent / Full Time, Coventry
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Client:
CBS Arena
Location:
Coventry, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
38d60ba3c8b1
Job Views:
5
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Job Description
Overview
The Event Manager plays a key role in the successful planning, coordination, and execution of events within the venue. This position is responsible for managing all aspects of event operations — from pre-event planning and logistics to on-the-day delivery and post-event evaluation.
Working closely with clients, contractors, suppliers, and internal teams, the Event Manager ensures a seamless experience for organisers, exhibitors, and attendees, while maintaining high standards of safety, customer service, and operational efficiency.
Roles and Responsibilities:
Event Planning and Management
* Collaborate with clients to understand their needs and objectives through pre-event planning meetings.
* Supervise the setup and breakdown of Exhibitor spaces, ensuring with health and safety, and venue design guideline.
* Verify that Electrics, IT, and Rigging Services are in place before the event begins.
* Complete pre-event check lists, recoding any issues with relevant departments.
* Ensure the Conference and Exhibition spaces are clean, well maintained and prepared for scheduled events.
* Supervise routine maintenance programme.
* Develop event concepts, timelines and budgets.
* Manage all aspects of event logistics, including venue set up, equipment and staffing.
* Coordinate with various departments and external vendors.
Finance and Reporting
* Produce detailed Estimated Trading Accounts (ETS’s) for all event over £10,000.
* Accurate forecasting for all events.
* Attend weekly Budget and Forecast Meeting with the Head of Event Management and Senior Event Manager.
Safety and Compliance
* Enforce safety guidelines, fire regulations, and health protocols on the exhibition floor.
* Conduct inspections to ensure that exhibitors comply with contractual agreements and event regulations.
* Ensure organisers compliance with the AEV eGuide.
Client Relations
* Build and maintain strong relationship with clients.
* Provide Excellent Customer Service and address client inquiries and concerns in a timely manner.
* Manage budgets effectively.
On-Site Management
* Ensure the smooth and efficient execution of the events on the day.
* Lead daily staff briefing with operational teams.
* Address any issues or problems that arise during the event.
* Serve as the primary point of contact for Organisers and Exhibitors during the event.
* Monitor the Event floor to ensure organisers, exhibitors and visitors follow venue regulations, including health and safety including the set up and dismantling of stands within the show tenancy period.
* Building good relationships with Organisers and Exhibitors.
* Troubleshoot and resolve onsite issues such as technical problems, organisers and exhibitor concerns or visitor enquiries.
* Collate sign off sheets with Organisers Contractors for Self-Build Stands, Shell Scheme, Carpet and Electrics.
* Manage crowd flow, parking and other logistical aspects to enhance the organiser, exhibitor and visitor experience.
Post Event Evaluation
* Supervise the breakdown of exhibits and ensure all equipment and materials are removed efficiently.
* Collect feedback from organisers, exhibitors and attendees for future improvements.
* Prepare reports summarising the event’s success, challenges, and areas for improvement.
* Address any technical or structural issues to minimise disruption to future events
* Conduct post event checks capturing any damage is recorded and repaired, and that any charges are passed on to the relevant parties.
* Waste management – ensure that all waste is accounted for and charged back to the organiser.
Other Responsibilities
* Stay upto date with industry trends and best practices.
* Contribute to the development of new event concepts and strategies.
* Montor to Conference and Event Co-ordinator.
Qualifications
Relevant Qualifications:
Education:
* Degree or equivalent qualification in Event Management, Hospitality, Business, Marketing, or a related field is preferred.
* Relevant industry certifications (e.g. IOSH, First Aid, Health & Safety, AEV eGuide training) are a plus.
Experience:
* Minimum 2–4 years of experience in event planning, coordination, or operations (preferably in a venue, agency, or hospitality environment).
* Proven track record of managing live events, exhibitions, conferences, or corporate functions.
* Experience working with clients, contractors, and multiple internal departments.
Skills & Knowledge:
* Strong organisational and project management skills with the ability to manage multiple priorities.
* Excellent interpersonal and communication skills, both written and verbal.
* Confident in leading meetings and delivering briefings to internal teams and clients.
* Sound financial acumen; experience with budgeting, forecasting, and cost control.
* Comfortable interpreting event layouts, CAD drawings, and risk assessments.
* Strong working knowledge of event regulations, health and safety standards, and licensing requirements.
* Proficiency in MS Office; experience using event software, CRM systems, or venue management platforms is desirable.
Personal Attributes:
* Customer-focused, professional, and solution-driven.
* Calm under pressure and comfortable working to tight deadlines.
* Flexible with working hours, including evenings, weekends, and public holidays when required.
* Proactive attitude and strong team ethic.
Relevant Skills:
Organisational & Planning Skills
* Excellent time management and ability to multitas.k
* Strong project planning from concept to delivery.
* Scheduling and coordinating complex event timelines.
* Managing bookings, suppliers, staffing, and logistics.
Communication Skills
* Confident in client-facing roles.
* Skilled in written and verbal communication.
* Ability to clearly communicate with internal teams, vendors, and stakeholders.
* Experience in giving briefings and managing expectations.
Problem Solving & Decision Making
* Quick thinking and solution-oriented under pressure.
* Able to respond effectively to last-minute changes or challenges.
* Skilled in conflict resolution with clients or teams.
Budget & Financial Management
* Budget creation and cost control.
* Forecasting and profitability tracking.
* Negotiating costs with suppliers and vendors.
Leadership & Team Management
* Supervising event staff and operational teams.
* Delegating tasks and overseeing team performance.
* Leading pre-event briefings and post-event evaluations.
Customer Service & Relationship Building
* Client-focused with a strong emphasis on guest experience.
* Building long-term relationships with organisers and stakeholders.
* Managing VIPs and high-profile clients professionally.
Technical & Digital Skills
* Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
* Familiar with event management software or CRMs (e.g., EventsAir, Ungerboeck, Salesforce).
* Understanding of AV, IT, rigging, and venue technical requirements.
Compliance & Safety Awareness
* Knowledge of health & safety regulations, risk assessments, and emergency procedures.
* Familiarity with industry guidelines like the AEV eGuide.
* First aid or IOSH qualifications (beneficial).
Additional Information
Person Specification:
* Strong background in event management or operations within a venue or agency setting.
* Proven ability to manage multiple events and stakeholders simultaneously.
* Excellent organisational and communication skills.
* Confident decision-maker with a solution-focused mindset.
* Knowledge of health & safety and industry regulations (e.g., AEV eGuide compliance).
* Comfortable working irregular hours, including evenings and weekends.
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