Join to apply for the Store Colleague role at Pets at Home
Part‑time, £12.21 per hour
Referral: 35534
Contract: Permanent (20 hours per week)
Description
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Schedule
Work a minimum of four days per week, including weekends. Shifts are scheduled between 7:00 am – 8:30 pm.
Requirements
* Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
* Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: A keen interest in ongoing learning and professional development.
* Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Flexibility: Available to work shifts that may include evenings, weekends and some bank holidays.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen. Pets improve our health, increase our life expectancy, lower our blood pressure and make us think. They make us care.
And because pets are the best, they deserve the best. Our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets, pet groomers and charitable foundation take care of pets and their people in need. We’re one pet family with a shared love of the animals who make us who we are. We know there’s nothing like the bond between pet and owner – many of us are pet owners ourselves. We’re here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications, allowing our team to manage applications efficiently and ensure a positive experience for all candidates.
Our preferred method of contact is via email. Please check your junk or spam folder regularly to ensure you receive our communications.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Organisation: Pets at Home
Date Posted: 31-10-2025
Expiry Date: 03-11-2025
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