Job Description
Head of Face to Face Services
Who we are
At IC24, we’re a not-for-profit Social Enterprise and proud provider of urgent and primary care services to over six million people. Through innovation, partnership and purpose, we deliver care that’s high quality, cost-effective and truly patient-focused.
Our mission is to improve access to care - whether that’s in-person, over the phone, or at home - and support the NHS to meet demand through seamless, integrated services. Our people live and breathe our values of Innovation, Care, Respect and Excellence, and we’re committed to creating an inclusive workplace where everyone can thrive.
The Role
We’re looking for a dynamic and experienced Head of Face-to-Face Services to lead the operational delivery and development of our in-person urgent care services, including home visiting, base appointments, and physical site management.
This is a senior leadership role within our Integrated Urgent Care (IUC) division, reporting to the Deputy Divisional Director of Operations. You’ll have strategic and operational oversight of our face-to-face services, ensuring safe, efficient and high-quality delivery across multiple sites and teams.
You’ll work in close partnership with Clinical, Quality and Operational colleagues to ensu...