Join to apply for the First Line Manager role at Currys plc.
Role Overview
Snodland Customer Service Centre – Permanent Full Time. Salary up to £36,000 depending on experience. Shift Pattern – Over 7 days (5 days On/3 days Off)/ Late Shift. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres and Delivery Centre. You’ll coach and motivate your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll find what works well and strive to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges.
Key Responsibilities
* Oversee the running of the site, staffing and other resources
* Motivate a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
* Provide regular and consistent performance feedback
* Influence operational decisions
* Work closely with other internal/external departments to ensure smooth-running operation
* Communicate with and deputise for the Operations Manager, working cross‑functionally and supporting different work area teams as required
* Create a safe working environment, adhering to health and safety policies
Qualifications
* Proven recent experience leading teams, applying a range of leadership styles, techniques and coaching methods
* A track record of developing teams to achieve customer‑focused results
* Strong organisational skills to implement team and operational plans, prioritise workloads and translate goals into actionable outcomes
* Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
* Ideally, experience working in a logistics or transport environment
Benefits
* Performance‑related bonus
* Product discounts on the latest tech
* A range of wellbeing initiatives
* 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme
Why Join Us
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
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