Senior Housing & Welfare Officer - Ref: EE11625
G10 £47,181 - £50,269 per annum
Are you energised by the prospect of transforming lives across Walsall? Do you want to play a pivotal role in reshaping housing and homelessness services for vulnerable residents? If you thrive on challenge and change, we invite you to step forward as our next Senior Housing & Welfare Officer.
We're searching for an innovative, passionate leader to join our Housing & Welfare Service in a permanent capacity. This is your opportunity to make a substantial impact, driving excellence in housing and homelessness services for people of all ages and backgrounds.
As Senior Housing & Welfare Officer, you will play a pivotal role in managing Walsall Council's temporary accommodation services, overseeing a dedicated team of Housing Support Tenancy Officers. You will motivate and lead your team to deliver high-quality support for residents experiencing housing insecurity.
Your responsibilities will include monitoring and enhancing the effectiveness of Temporary Accommodation provision, driving continuous improvement across service delivery, and embedding your legislative expertise throughout every aspect of the team's work.
Key Responsibilities:
Champion Effective Homelessness Support: Lead initiatives to prevent and resolve homelessness and the challenges faced by vulnerable residents.
Empower the Team: Inspire, guide, and provide expert advice to colleagues, enabling them to deliver exceptional support to residents navigating housing insecurity.
Drive Service Excellence: Harness data and customer insights to identify inefficiencies, measure performance, and implement targeted improvements across our homelessness and housing services.
Advance Staff Development: Proactively identify training needs and nurture team growth, creating a culture of learning and adaptability.
Lead Complex Casework: Oversee detailed case reviews, prepare comprehensive reports, and participate in multi-agency meetings, ensuring robust responses for the most challenging cases in accordance with statutory guidance.
About You:
Support Vulnerable Residents: You are dedicated to protecting residents' well-being and developing new ways to prevent and address homelessness.
Analytical Innovator: You utilise evidence and data to inform strategy, improve outcomes, and drive change within services.
Team Player & Collaborator: You build strong partnerships across teams and agencies, supporting a unified approach to addressing homelessness.
Demonstrated experience in a Temporary Accommodation or Social Housing environment.
What We Can Offer:
Professional Growth: Access to continuous professional development, a variety of training programmes, and support for further qualifications.
Supportive Culture: Join a team committed to inclusion, well-being, and recognising your contributions.
Flexibility: Hybrid working with core hours from Monday to Thursday, 8:45am–5:15pm, and Friday, 8:45am–4:45pm. Occasional work outside these hours may be required.
Rewarding Work: The opportunity to make a lasting difference for residents at risk of homelessness and those in need of housing support.
If you're ready to drive positive change and support some of Walsall's most vulnerable people, we want to hear from you. Join us and help build an environment where all residents can thrive.
View Job Description and Employer Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting Agency applications or referrals at this time
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your 'Supporting Information' – reflects your own voice.
Closing date: 12th February 2026
Interviews will be scheduled for week of 23rd February
This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment.
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.