Business Improvement Manager Barnstaple (Branch Support Centre) Independent Builders Merchants Group (IBMG) About IBMG IBMG is one of the UK’s leading building materials merchant groups, with a network of trusted local brands across the South of England and beyond. We supply building materials, timber, plumbing & heating, roofing, and specialist products to trade and retail customers. We combine: Local expertise and customer focus National scale and buying power Investment in people and long-term growth At IBMG, we’re committed to developing our teams, supporting communities, and building a sustainable future. The Role We’re looking for a hands-on Business Improvement Manager to help transform how our branches operate. You’ll work closely with Branch Managers and teams to: Improve systems and processes Increase efficiency and consistency Support performance, profitability, and customer service This is a field-based, high-impact role with travel across branches. Key Responsibilities Support branches with stock, sales, and cash processes Conduct operational health checks Identify improvement opportunities and provide hands-on support Drive consistent ways of working across the Group Support system improvements, business change & ERP projects Act as the link between branches and central teams What We’re Looking For Experience in branch, retail, or multi-site operations Strong understanding of business processes and controls Confident communicator with strong influencing skills Analytical and detail-focused, using data to drive decisions Comfortable with systems (Kerridge / Power BI desirable) Proactive, adaptable, and willing to travel Why Join IBMG? This is a high-impact role where you’ll directly shape how our branches operate and help build a more efficient, customer-focused business. What We Offer Competitive salary Pension scheme & paid holidays Supportive team environment Training & career development Staff discount on building materials Employee Assistance Programme Perks membership (retail discounts) Branded uniform Apply Now If you’re ready to make a real impact and grow your career with IBMG, we’d love to hear from you. Apply today and join us in delivering excellence in the Builders Merchant sector.