I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis.
As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes.
Your role will be to ensure residents feel informed, supported, and listened to throughout the process.
Key Responsibilities
Build positive relationships with residents and act as their main contact during works
Clearly communicate schedules, scope of works, and any changes
Conduct home visits and attend resident meetings
Identify and support vulnerable residents, ensuring safeguarding principles are upheld
Manage complaints and resolve issues promptly and professionally
Coordinate access arrangements for operatives
Maintain accurate records and resident feedback
Work collaboratively with site managers, contractors, and housing officers
About You
Experience working in social housing, housing associations, or local authorities
Strong customer service and communication skills
Empathetic, patient, and confident managing sensitive situations
Ability to de-escalate complaints and build trust
Organised with strong administrative skills
Good IT skills (MS Office and housing management systems)
Full UK driving licence