Job Description
2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k
Are you ready to step into a role that is massively backed by training and development?
Do you want to be part of an established, growing MSP that will invest into your future?
Are you someone who thrives in a fast-paced, client-facing support environment?
Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.
What you'll be doing:
* Delivering 2nd Line support via phone, remote tools and onsite visits
* Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams
* Working with Sophos for endpoint and Firewall security
* Using ConnectWise as your central service desk platform
* Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments
* Supporting 1st Line colleagues and acting as a mentor for more junior engineers
* Logging tickets, creating documentation, and contributing to the internal knowledge base
What you'll need:
* MSP background - essential
* Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
* Familiarity with Sophos and ConnectWise (or similar tools)
* Strong customer service mindset - confident, friendly, and proactive
* Full UK driving licence and happy to travel locally to customer site
* Eligible for BPSS clearance
What's on offer:
* £30k - £36k
* Industry-leading training and full certification support - Microsoft, CompTIA, Sophos
* Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
* Hands-on role with lots of variety - technical problem-solving, site work, customer engagement
* Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.
2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k
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