Overview
Worcestershire County Council is seeking an Operational Support Officer on a fixed term contract until 31 March 2027. Location: Hybrid - Pershore / Wildwood and Remote. 35 hours per week. Salary: £24,200 - £24,584. Team: Business Systems and Management Information.
The Role
An exciting opportunity to join our system support team to support core systems (e.g. Capita One, Liquidlogic, Synergy, Children's Services Portal) in operation across Worcestershire Children's Services, Partners and Educational Settings.
Responsibilities
* Coordinate the data exchange process with Educational Settings, to ensure regular collection of data to support Worcestershire Children's Services and undertake associated tasks linked to data exchange, e.g. data cleansing.
* Liaise with IT colleagues as appropriate to support data systems.
* Coordinate the data exchange process with schools, DfE and partners and provide help and advice on all aspects of data exchange.
* Management and administration of access rights; for example setting up accounts and password resets.
* Support upgrades to core systems; testing that processes work as expected.
* Gain expert knowledge on the operation of core Worcestershire Children's Services systems to provide help and advice to users.
* Manage and respond to queries on the support desk telephone and email.
* General system administration.
Further information
For further information please contact: awilloughby@worcestershire.gov.uk / ewitt@worcestershire.gov.uk
Benefits
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage.
* Worcestershire County Council - Why work for us?
* Children's Workforce Academy
* Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff), rising to 31 days after 5 years. If you join without a break and have more than 26 days in your current role, we may match up to 31 days.
* Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a career average pension scheme.
* Professional Learning & Development: Encouragement of learning and development for all staff.
* Flexible Working: Hybrid working to support work/life balance where possible.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: 06/10/2025
Anticipated Interview Date: 15/10/2025 & 17/10/2025
Attached documents: JDPS WCC template OSO v0.1.pdf
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Human Resources Services
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