Job overview
We are looking for a Band 2 Receptionists to join our Dental Outpatients Team at Barts Health NHS Trust the successful candidate will have excellent communication and customer service skills and be able to lead and support the junior members of the team.
You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Trust. With good interpersonal skills and the ability to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills and be computer literate. We are looking for enthusiastic, professional, and well organised individuals to join our busy and friendly team. Applicants must be willing to work flexibly to cover holidays and have good written and verbal communication skills.
Please ensure that you have read and meet the essential criteria of the Job Description.
Applicants will need to pass an aptitude test to progress to the interview stage.
Main duties of the job
To provide professional receptionist support to the Trust’s Dental clinics ensuring the provision of an excellent “front of house” service. To provide seamless Dental care in conjunction with the medical and nursing team for The Trust’s patients ensuring that all patients, relatives and visitors to the Department are dealt with in a prompt and courteous manner at all times.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
1. Good General Education. (eg. GCSE English and Maths A-C)
Experience
Essential criteria
2. Experience of working in a busy office/Customer Care Environment on a daily basis either face to face or via telephone.
3. Experience of IT Packages.
Skills
Essential criteria
4. Experience of IT Packages.
5. Organisational Skills
6. Confident Telephone Manner
7. Strong Communications Skills
8. Good customer Care Skills
9. Excellent Time Management
10. Ability to file Alpha and Numeric