Salary: £30,000 - 60,000 per year Requirements: Excellent customer service skills Logical problem solver with flexible methods to address customer issues Self-motivated and independent learner Effective communicator to diverse audiences Critical questioning skills to identify core problems Basic understanding of IT concepts and technical problem resolution Can-do attitude and empathy towards others Strong organizational skills and adherence to procedures and deadlines Motivated to pursue a career in IT Ability to work independently and collaboratively Professional attitude and strong work ethic Strong troubleshooting and fault-finding skills Ability to collaborate with individuals from different disciplines and cultures Excellent customer service experience and telephone manner A degree in an IT discipline preferred but not essential Knowledge of Office 365, iOS, and Android devices Responsibilities: Provide support for approximately 450 end users, including remote and office staff Deliver face-to-face, floor walking, and remote telephone troubleshooting support Fix or report issues quickly and professionally; escalate to higher support tiers as necessary Collaborate with the team to ensure all calls are addressed within SLA targets and requirements Build and maintain desktops and laptops, particularly HP and Dell models Ensure support tickets are promptly and appropriately resolved Technologies: Android Support Office 365 iOS Hardware Network Windows More: At proAV, we are a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We are looking for a Helpdesk Support Engineer to join our Egham team, serving as the first point of contact for internal technical queries. This role offers the chance to work with a variety of technologies in a supportive, friendly environment. We pride ourselves on our commitment to equality, diversity, and inclusion, creating a workplace where everyone can thrive. In return for your expertise, we offer a competitive remuneration and benefits package, with opportunities for personal and professional development. last updated 5 week of 2026