Customer Communications Executive - B2C Part-time role: 22 hours per week Additional hours may be requested based on business needs. Role Overview This position is a key part of the marketing team, responsible for delivering agile B2C communications that align with business priorities and market opportunities. Working closely with colleagues across the organization, the role will focus on driving resident engagement and positioning the brand as the preferred choice for customers. Key Responsibilities Customer Journey & Communications Enhance customer experiences, digital touchpoints, and engagement by: Taking ownership of B2C communications and campaigns aligned with business objectives. Leading reactive communications, including progress updates and planned downtime notifications. Developing and executing B2C marketing campaigns to boost engagement. Supporting reputation-building strategies to generate positive customer reviews. Assisting with digital transformation initiatives alongside customer service and product teams. Creating and maintaining a content library aligned with customer service needs. Writing and proofreading marketing copy for campaigns and materials. Producing creative, engaging content across digital channels (video, blogs, social media, webinars, podcasts). Managing social media channels to enhance engagement and visibility. Developing and implementing B2C brand guidelines. Adapting content and ...